Refund and Return Policy
At Maxwellcontainers.com, we strive to provide the highest quality shipping containers and exceptional customer service. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines the procedures for returning products and obtaining a refund.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: The shipping container must be in the same condition as when it was delivered, without any signs of wear, damage, or alterations.
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Documentation: Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom-modified or specially designed containers.
- Containers that have been used, altered, or damaged after delivery.
- Clearance or final sale items.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [contact email] or call [contact phone number] with your order details and reason for return.
- Receive Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Prepare the Item: Ensure the container is securely prepared for return, following any specific instructions provided.
- Ship the Item: Arrange for the return shipment of the container to our facility. You are responsible for the shipping costs associated with returning the item.
4. Refund Process
Once we receive and inspect your returned container, we will notify you of the status of your refund. If your return is approved, we will process the refund using the original payment method. Please note:
- Refund Amount: The refund will be for the purchase price of the container, minus any applicable restocking fees or deductions for damages.
- Processing Time: Refunds may take 5-10 business days to appear on your statement, depending on your financial institution.
5. Exchanges
If you wish to exchange your container for a different size or type, please follow the return process and then place a new order for the desired item. Exchanges are subject to product availability and may incur additional shipping charges.
6. Damaged or Defective Items
If your container arrives damaged or defective, please contact us immediately at [contact email] or [contact phone number]. We will arrange for the return and replacement of the item at no additional cost to you.
7. Contact Us
For any questions or concerns about our Refund and Return Policy, please contact us at:
Maxwellcontainers.com
9312 Madison Blvd, Madison,
AL 35758, USA
Phone Number : +1 205-202-7022
Email : Info@maxwellcontainers.com
Thank you for choosing Maxwellcontainers.com. We value your business and are committed to ensuring your satisfaction with our products and services.
Countries
United States
Policy URL
Accept returns?
Yes
Return window
30 days from delivery date
Return method
in store, by mail
Item condition
new
Restocking fee
no fee
Return reason and fees
no fee (remorse), no fee (defective)